How It Works

Simple, Fast, and Transparent Junk Removal Process

Getting rid of your junk has never been easier. Here’s exactly how our process works from start to finish:

Step 1:

Request A Quote

You have two convenient ways to get started:

Option A: Online Quote Request (Fastest)

1. Visit our website and click “Get Free Quote” or “Book Now”

2. Fill out our simple quote request form with:

  • Your contact information (name, phone, email, address)

  • Preferred pickup date and time

  • Description of items to be removed

  • Optional: Upload photos or videos of the items (helps us give you a more accurate estimate)

3. Click “Submit”

4. You’ll receive an instant confirmation email acknowledging your request

Option B: Call Us Directly

  • Call or text us at (647) 874-2996

  • We’ll ask for your email address to send you our quote request form, which helps us capture all the details we need to provide an accurate estimate

  • If you’re able to describe the items and quantities over the phone, we can submit the request on your behalf while we’re on the call no need to fill out a form yourself

Step 2:

We Contact You To Confirm & Estimate

Within 1 hour during business hours (or first thing the next business day if you contact us after hours), we’ll reach out to:

  • Confirm your pickup date and time

  • Review the items you need removedD

  • Ask any clarifying questions (location of items, stairs/access, special requirements)

  • Provide an estimated price range based on the volume of junk

Important to Know:

  • Our estimate is based on the information and photos you provide

  • The final price is confirmed on-site after our crew sees the actual volume and items

  • In most cases, the final price matches or is very close to the estimate

  • The price may increase if there’s more junk than described, or decrease if there’s less

  • No obligation: if you don’t like the on-site quote, you can decline service with no charge

Step 3:

We Arrive On-Site

On your scheduled pickup day:

  • Our professional crew will call or text 30 minutes before arrival so you know when to expect us

  • We arrive on time in a clean truck

  • We’ll introduce ourselves and do a quick walkthrough to see all the items

  • We provide a final, binding quote based on how much space your items take up in our truck (we use clear volume-based pricing: ¼ load, ½ load, ¾ load, or full load)

  • You approve the price before we start: no surprises, no hidden fees

Step 4:

We Load & Haul Everything Away

Once you approve the price:

  • Our crew does all the heavy lifting: you don’t lift a finger

  • We navigate stairs, tight corners, and difficult spaces

  • We protect your property (floor protection, door frame padding if needed)

  • We load everything efficiently into our truck

  • We sweep up and leave the area clean

Average removal time: 15-30 minutes (depending on job size) 

Step 5:

Payment & Eco-Friendly Disposal

After the junk is loaded:

  • We accept cash, credit/debit cards, e-transfer, and Interac

  • You’ll receive a receipt via email

  • We immediately take your items to be:

    • Donated to local charities (usable furniture, appliances, household goods)

    • Recycled at certified facilities (metals, electronics, appliances, cardboard)

    • Properly disposed at licensed waste facilities (items that can’t be donated or recycled)

  • You can request a donation receipt if applicable for tax purposes

Step 6:

You Relax & Enjoy Your Space

Your junk is gone, your space is clear, and you didn’t have to do any of the heavy lifting. That’s it!

Post-Service:

  • We may follow up with a courtesy text asking about your experience

  • If you’re happy with our service, we’d appreciate a Google review (helps other customers find us!)

  • Got more junk later? Just call or text: we save your info for easy repeat bookings

FAQ's

Do I need to be present during pickup?

Yes, you (or someone you designate) should be present to approve the final price and point out all items to be removed. However, if you’ve pre-approved the estimate and we’ve confirmed all details, we can sometimes arrange pickups without you present just call to discuss.

What if the final price is higher than the estimate?

If the actual volume is more than described, we’ll explain why the price is different and show you exactly how much space it takes up. You can approve the new price, or decline service with no charge. We’re always transparent, no pressure, no hidden fees.

How quickly can you come?

We offer same-day service (call before 12pm for best availability) and next-day service. Scheduled appointments are available 7 days a week.

What items can you NOT take?

We cannot remove hazardous materials (paint, chemicals, propane tanks, oil, gasoline), asbestos, medical waste, or anything illegal. If you’re unsure, just ask we’ll let you know!

Do you offer discounts for large jobs?

Yes! For full property cleanouts, estate sales, or multiple loads, contact us for volume pricing.

Are you insured?

Absolutely. We carry $2 million in general liability insurance for your protection and peace of mind.